Returns and exchanges

To start your return, enter your order number and email address or phone number

How do I return my order?
  • Enter your order number and email address or phone number. Then, select start your return.
  • Follow the instructions and select the items you want to return.
  • When you’ve completed the return process, you’ll receive an email. This confirms your return has been approved and outlines how to post it.
 
Am I able to return my order?
  • You can return your items within 30 days of receiving them.
  • All returns must be in their original resalable condition.
  • All returns must be complete with their existing tags and packaging, if applicable.
  • All clothing must be unwashed and unworn.
  • Note that all free gifts or promotional items are non-returnable.
When will my return be processed?
  • Once we have received your return, it will be inspected. Once inspected you’ll receive an email notifying you if the return has been approved or rejected.
  • If your return is approved, you’ll receive a refund to your original payment method within 5-7 days.
 
Do I have to pay for my return?

  • Yes. Customers are responsible for the cost of returning their items. When you submit a return through our Returns Portal, you will be able to choose from several carrier options (such as Evri, Yodel or DPD), each displaying its own return shipping price. This cost is paid directly as part of the return process.

  • You will then receive a prepaid return label or QR code from your chosen carrier.

  • Please note that original outbound shipping costs are non-refundable.